In a significant move aimed at prioritizing customer safety, Peloton has unveiled the approval of a new rear safety guard for its recalled Tread+ treadmill. This announcement comes as the company continues its commitment to addressing concerns after a series of incidents and injuries were reported. The introduction of this innovative safety feature, offered free of charge, seeks to provide peace of mind to Peloton users.
The approval of the rear safety guard was jointly announced by Peloton and the U.S. Consumer Product Safety Commission (CPSC). It follows the recall of 125,000 Tread+ treadmills in 2021, which came after a tragic incident involving a child’s death and other injuries. Safety officials in the United States cautioned that the design of the treadmill could potentially pose risks to adult users, children, pets, and objects, emphasizing the need for immediate action and discontinuation of usage.
Since the initial recall in May 2021, Peloton and the CPSC report an additional 279 incidents and 61 injuries related to the Tread+ treadmill. Acknowledging the significance of these reports, Peloton has collaborated with the CPSC to develop a new safety guard that addresses these concerns head-on.
The newly approved safety guard features a breakaway design, intelligently pivoting away from the treadmill upon contact with a person or object. This action swiftly shuts off power to the unit and decelerates the belt, mitigating potential risks. While the manufacturing process for the guard is currently underway, Peloton anticipates its availability in the fall. Customers can proactively register for the free repair online at www.onepeloton.com by visiting the “Product Recalls” section.
Peloton is committed to ensuring the seamless installation of the safety guard and will offer professional installation services at no additional cost once it becomes available. However, customers who prefer to return their Tread+ treadmill for a full refund have until November 6, 2023, to do so. After this date, partial, pro-rated refunds will be provided based on the purchase date, as indicated on the company’s website.
The introduction of the rear safety guard aligns with Peloton’s ongoing efforts to prioritize customer well-being. The company, which experienced remarkable sales growth during the height of the pandemic, recognizes the evolving landscape as individuals embrace the reopening of gyms and fitness centers. Consequently, Peloton has embarked on a corporate reorganization, including job cuts and strategic realignments.
Additionally, Peloton recently recalled over 2 million exercise bikes in the United States due to a potential safety issue involving the seat post assembly. The company received 35 reports of the seat post breaking during use, resulting in injuries such as fractured wrists, lacerations, and bruises. Peloton promptly advised consumers to cease using the recalled exercise bikes and offered a free seat post for self-installation.
As Peloton continues to prioritize safety, it remains committed to addressing concerns and maintaining its reputation as a leading provider of interactive workout solutions. The introduction of the rear safety guard for the Tread+ treadmill exemplifies the company’s dedication to ensuring an enjoyable, yet secure, fitness experience for its valued customers.