Gloucester County resident Beverly Ellis-Hebard had intended to visit Florida when she boarded a Frontier Airlines flight on November 6, but ended up in Jamaica instead. She says that the gate agent allowed her to board the plane in a rush, without her fully checking her ticket. When Ellis-Hebard got on board, the flight crew told her that her flight had a gate change, and the plane was en route to Jamaica.
Ellis-Hebard was left stranded in Jamaica without her passport, which she didn’t have since she wasn’t supposed to leave the U.S. The flight crew stayed with her until she could board a flight back to Philadelphia several hours later.
Apart from the flight mishap, Ellis-Hebard also faced another misfortune during the trip. When she put her personal travel bag in the baggage sizer, she scraped her arm and got injured.
“We sincerely regret that the customer was able to board the wrong flight and have extended our apologies,” a Frontier Airlines spokesperson said. The company refunded her and provided compensation, as well as addressed the matter with airport personnel. Ellis-Hebard says she still has concerns about the incident and the handling of it.
