In a testament to its unwavering dedication to customer satisfaction and well-being, Trader Joe’s has recently announced a recall for one of its candles. The recall stems from potential safety risks, as the jar of the Trader Joe’s Tomato Leaf Scented Candle (SKU# 75090) has the potential to overheat, presenting possible hazards such as injuries or damage.
Trader Joe’s promptly informed its valued customers through an official notice, cautioning them about the candle’s potential for cracking or breaking during use due to overheating. The company took immediate action, advising customers who had purchased the candle to cease its use without delay.
The well-being of customers is Trader Joe’s utmost priority, as reflected in its sincere request to either discard the product or return it to any Trader Joe’s store for a full refund. The company expressed its apologies for any inconvenience caused, aiming to ensure a seamless resolution for affected customers.
For further assistance or any inquiries, Trader Joe’s Customer Relations can be contacted at (626) 599-3817 during regular business hours from Monday to Friday, between 6 a.m. and 6 p.m. PT. Customers can also choose to reach out via email for prompt support.
It is noteworthy that Trader Joe’s had recently issued a recall for a pesto product due to the potential risk of undeclared milk and walnuts. The company swiftly identified and rectified the situation, emphasizing its commitment to maintaining the highest quality standards and transparency for the benefit of its valued customers.
Despite these recent recalls, Trader Joe’s continues to enjoy an enduring and loyal customer base. As a testament to their commitment to customer satisfaction, the company recently announced the results of its 2023 Customer Choice Awards. These awards, based on a customer survey, celebrate the most beloved products across nine distinct categories.
The diverse range of categories included overall favorites, refreshing beverages, delectable cheeses, mouthwatering entrees, practical household items, fresh and vibrant produce, irresistible snacks, indulgent sweet treats, and delightful vegan/vegetarian options. Among the winners were the tantalizing Butter Chicken with Basmati Rice, the zesty Chili & Lime Flavored Rolled Tortilla Chips, the delightful Hold the Cone! Mini Ice Cream Cones, and even the aromatic scented candles.
Trader Joe’s unwavering commitment to ensuring customer satisfaction and safety remains resolute. Through proactive measures and a dedicated focus on customer well-being, Trader Joe’s continues to be a trusted destination for exceptional quality products and an exceptional shopping experience.